vpbat Privacy Policy — How We Collect, Use, and Protect Your Personal Data
At vpbat, your privacy is not an afterthought — it is built into the foundation of the platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a registered user.
Our Privacy Commitments
Six Core Privacy Principles
Before reading the full policy, these six principles summarise how vpbat treats your personal data. Every operational decision about data is measured against them.
Purpose Limitation
vpbat collects personal data only for specific, clearly defined purposes — account management, transaction processing, fraud prevention, and regulatory compliance. We do not collect data speculatively or for purposes that have not been disclosed to you.
Data Minimisation
We only collect the minimum amount of personal data necessary to deliver our services. If a piece of information is not required to operate your account or comply with a legal obligation, we do not ask for it.
Security by Design
All data stored and transmitted on the vpbat platform is protected by 256-bit SSL encryption, secure server infrastructure, and access controls that restrict internal data visibility to authorised personnel only.
No Unauthorised Sharing
vpbat does not sell, rent, or trade your personal data to third-party marketers. Data is shared with service partners only to the degree strictly necessary to operate the platform and meet legal obligations.
Your Rights Are Central
You have the right to access, correct, export, or request deletion of your personal data at any time. vpbat provides clear channels to exercise these rights without unnecessary barriers or delays.
Defined Retention Periods
vpbat does not hold your personal data indefinitely. Retention periods are defined by the purpose of collection and applicable legal requirements. Data that is no longer needed is securely deleted or anonymised.
Section 01
Who We Are
vpbat ("we", "us", "our", "the Platform") operates the online betting and casino platform accessible at https://vpbat.io. vpbat provides cricket betting, live casino games, slot games, crash games, and associated promotional services to registered users, with a primary focus on the Bangladesh market and English-speaking players across South Asia.
This Privacy Policy applies to all personal data collected, processed, and stored by vpbat in connection with your use of the platform, including through the website, any associated mobile-optimised interfaces, and any customer support channels. By creating a vpbat account or using any part of the platform, you acknowledge that you have read this Privacy Policy and consent to the practices described herein.
Section 02
Data We Collect
vpbat collects personal data through several channels: directly from you during registration and account use, automatically through your interactions with the platform, and from regulated third-party verification and payment service providers. The categories of data we collect are described below.
2.1 Account Registration Data
- Full legal name
- Date of birth (for age verification purposes — users must be 21 or older)
- Email address
- Mobile phone number (Bangladesh-registered numbers accepted)
- Residential address including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or other)
- Username and encrypted password
2.2 Identity Verification Data
Where required for Know Your Customer (KYC) compliance or to process withdrawals above threshold amounts, vpbat may request:
- Government-issued photo identification (National ID card, passport, or driving licence)
- Proof of address (utility bill, bank statement, or official correspondence dated within 90 days)
- Selfie or live photograph for identity confirmation
2.3 Financial Transaction Data
- Deposit and withdrawal amounts and timestamps
- Payment method identifiers (e.g., bKash account number, Nagad account number, Rocket number, bank account last four digits)
- Transaction reference numbers issued by payment providers
- Running account balance records
2.4 Gameplay and Betting Data
- Betting history including markets, stake amounts, odds, and outcomes
- Casino game session records including games played, bet sizes, wins, and losses
- Bonus claims and wagering progress records
2.5 Technical and Usage Data
- IP address and approximate geolocation derived from IP
- Device type, operating system, and browser version
- Session timestamps, pages visited, and clickstream data
- Cookie identifiers and local storage values (see Section 6)
Section 03
How We Use Your Data
vpbat uses the personal data we collect for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, contact details |
| Age and identity verification (KYC) | Date of birth, ID documents, selfie |
| Processing deposits and withdrawals | Financial transaction data, payment method identifiers |
| Delivering betting and casino services | Gameplay data, account balance |
| Fraud detection and platform security | Technical data, transaction history, gameplay patterns |
| Regulatory compliance and AML obligations | All collected data categories as required |
| Customer support communications | Contact details, account history, support ticket content |
| Responsible gaming monitoring | Gameplay data, deposit frequency, session duration |
| Platform analytics and improvement | Technical and usage data (aggregated and anonymised where possible) |
| Marketing communications (with consent) | Contact details, gameplay preferences |
vpbat does not use personal data for automated decision-making that produces legally significant effects on users, other than automated fraud screening, which is subject to human review upon request.
Section 04
Legal Basis for Processing
vpbat processes your personal data under one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing required to create and manage your account, process transactions, and deliver the services you have signed up to use.
- Legal obligation: Processing required to comply with anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, financial record-keeping obligations, and any other applicable legal requirements.
- Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics — where these interests are not overridden by your privacy rights.
- Consent: Processing for optional marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time by contacting [email protected] or adjusting your account communication preferences.
Section 05
Sharing Your Data
vpbat does not sell, rent, or exchange your personal data with third parties for their own commercial or marketing purposes. We share personal data with third parties only in the circumstances listed below, and only to the extent strictly necessary for the specified purpose.
5.1 Payment Processing Partners
To process deposits and withdrawals, vpbat shares relevant transaction data with regulated payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These partners are contractually bound to handle your data securely and in compliance with applicable financial regulations.
5.2 Identity Verification Services
Where KYC verification is required, vpbat may share identity documents and selfie photographs with regulated third-party identity verification service providers. These providers are bound by strict data processing agreements and may not use your data for any purpose other than verification.
5.3 Game Software Providers
vpbat's casino and sportsbook products are powered by licensed software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Gameplay session data may be transmitted to these providers' servers to deliver game functionality. These providers operate under internationally recognised gaming licences and associated data protection obligations.
5.4 Fraud Prevention and Security
vpbat may share account and transaction data with fraud prevention agencies, financial crime reporting bodies, and law enforcement authorities where required by law or where there is a reasonable suspicion of fraudulent or criminal activity.
5.5 Legal and Regulatory Disclosure
vpbat may disclose personal data to regulatory bodies, courts, or law enforcement agencies where required by a valid legal order, court order, or applicable regulatory obligation. In such cases, vpbat will disclose only the minimum data necessary to satisfy the requirement.
Section 06
Cookies & Tracking Technologies
The vpbat platform uses cookies and similar tracking technologies to support core platform functionality, improve user experience, and where consent is given, to deliver relevant promotional content. A cookie is a small text file stored on your device by your web browser when you visit the platform.
6.1 Essential Cookies
These cookies are strictly necessary for the platform to function. They include session management cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
6.2 Analytics Cookies
vpbat uses anonymised analytics cookies to understand how users navigate the platform — which pages are most visited, where users drop off, and how platform performance can be improved. This data is aggregated and does not identify individual users.
6.3 Preference Cookies
These cookies remember your platform preferences such as language settings, odds format, and game lobby filters, so that you do not need to re-configure them on every visit.
6.4 Marketing Cookies (Consent Required)
With your explicit consent, vpbat may use marketing cookies to personalise promotional content shown to you within the platform. You may withdraw consent for marketing cookies at any time through your account settings or by contacting [email protected].
Section 07
Data Retention
vpbat retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and regulatory obligation |
| KYC identity documents | 5 years after account closure | AML compliance requirements |
| Financial transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Gameplay and betting history | 3 years from last activity | Dispute resolution and responsible gaming |
| Customer support records | 3 years from last interaction | Service quality and dispute resolution |
| Technical / usage logs | 13 months on a rolling basis | Security monitoring and fraud detection |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent for compliance purposes |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data (which can no longer identify you) may be retained indefinitely for statistical and platform improvement purposes.
Section 08
Data Security
vpbat takes the security of your personal data seriously and implements a layered set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption applied to all data transmitted between your device and the vpbat platform;
- Encrypted data storage for sensitive fields including passwords (hashed and salted), financial identifiers, and identity documents;
- Role-based access controls that restrict internal employee access to personal data based on operational need;
- Two-factor authentication options available for user accounts to reduce the risk of unauthorised access;
- Regular security audits and vulnerability assessments conducted on the platform infrastructure;
- Intrusion detection systems that monitor for unusual access patterns or potential breaches in real time.
While vpbat employs robust security measures, no internet-based platform can guarantee absolute security. You are also responsible for protecting your account by maintaining a strong, unique password and not sharing your login credentials with anyone. If you believe your account has been compromised, contact [email protected] immediately.
Section 09
Your Rights
As a vpbat user, you have the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected]. vpbat will respond to verified requests within 30 days.
Right of Access
Request a copy of all personal data vpbat holds about you, along with information about how it is used and with whom it is shared.
Right to Rectification
Request correction of inaccurate or incomplete personal data held about you. You may also update most account details directly in your account profile.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations that may require us to retain certain records.
Right to Restrict Processing
Request that vpbat limits how it processes your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Right to Data Portability
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider, where technically feasible.
Right to Object
Object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your situation warrants it.
Section 10
Children & Minors
The vpbat platform is strictly for users aged 21 and above. vpbat does not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not register an account, deposit funds, or use any part of the vpbat platform.
If vpbat becomes aware that personal data has been collected from a person under 21, all associated data will be deleted immediately and the account will be permanently closed. If you are a parent or guardian and believe that your child has registered on the vpbat platform, please contact us immediately at [email protected] so that we can take prompt corrective action.
vpbat supports the use of parental control and content filtering software to prevent underage access to gambling platforms. We encourage parents and guardians in Bangladesh to take proactive steps to restrict access to gambling websites on devices accessible to minors.
Section 11
Third-Party Links
The vpbat platform does not contain links to third-party websites for general browsing purposes. However, where references to payment partners (bKash, Nagad, Rocket, Upay) or game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) appear in content, users who independently navigate to those providers' own platforms will be subject to those providers' separate privacy policies.
vpbat accepts no responsibility for the privacy practices of any third-party service providers or platforms. This Privacy Policy applies exclusively to personal data collected and processed by vpbat in connection with the vpbat platform at https://vpbat.io.
Section 12
Policy Updates
vpbat reviews this Privacy Policy periodically and reserves the right to update it in response to changes in applicable law, platform services, or internal data practices. When a material change is made — meaning a change that significantly affects how your data is collected, used, or shared — vpbat will publish the revised Policy on this page with an updated effective date and, where practicable, notify registered users via their registered email address.
Your continued use of the vpbat platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the platform and may request account closure by contacting [email protected].
We encourage you to review this page periodically to stay informed about how vpbat protects your personal data. The effective date at the top of this page indicates when the Policy was last updated.
Section 13
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or about how vpbat handles your personal data, please contact us using the details below. We take all privacy-related communications seriously and commit to providing a substantive response within 5 business days (Bangladesh Standard Time, UTC+6).
- Email: [email protected]
- Subject line recommended: "Privacy Request – [Your Account Username]"
- Live Chat: Available 24/7 via the vpbat platform
- Website: https://vpbat.io
If you are not satisfied with our response to a privacy complaint, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction. vpbat is committed to cooperating with regulatory bodies in good faith to resolve any outstanding privacy concerns.
For questions specifically about your account, responsible gaming tools, or deposit and withdrawal processes, please also refer to our FAQ page or the Responsible Gaming page for detailed guidance.
Play with Confidence on vpbat
Now that you understand how vpbat protects your privacy, explore our cricket markets, casino games, and slots — all secured with industry-standard encryption and instant BDT payment support.